- Return & Refund Policy
Thank you for shopping at Ofesto.com, your trusted destination for smart, useful, and life-enhancing products. We value your satisfaction and strive to provide high-quality items that improve your everyday life.
Before placing an order, we kindly request all customers to review our Return and Refund Policy thoroughly.
2. No Returns – All Sales Are Final
At Ofesto.com, we follow a strict no return policy. Due to the nature of the products we sell and our operational model, we are unable to accept returns once an order has been successfully placed and delivered.
We encourage customers to read all product descriptions carefully, review product images, and reach out to our support team if they have any questions before making a purchase.
3. No Refunds – Non-Refundable Purchases
All purchases made through Ofesto.com are non-refundable. We do not offer refunds for any reason, including but not limited to:
-
Change of mind
-
Mistakenly ordered item(s)
-
Delivery delays due to courier or logistics issues
-
Product not meeting personal expectations
We are transparent in our policies to maintain clarity and trust with our customers. Your understanding is greatly appreciated.
4. Damaged or Defective Items – Exception Clause
While we do not accept returns or issue refunds, we do care about the quality of your experience. If you receive a product that is physically damaged, defective, or not functioning properly upon arrival, please notify us within 48 hours of receiving the product.
To report a damaged or defective product:
-
Email us at
-
Include your order number
-
Attach clear photos or videos showing the issue
Our support team will assess the situation, and if applicable, we may offer a replacement for the damaged item at no additional cost. Replacement approval is at the discretion of our quality team.
5. Contact Us
For any questions, concerns, or assistance with your order, please don’t hesitate to get in touch.
Email: 
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Thank you for choosing Ofesto.com – Where smart products make life easier.